FAQ
FAQ
Hey There! Got some burning questions? Take a look at our FAQ and see if you can find what you need!
DO YOU HAVE A STORE I CAN VISIT?
BSTcloth is exclusively online! This means we can serve customers all across the World but unfortunately we don't have a physical location where you can come and try on garments before buying.
WHAT I HAVE TO DO WHEN I NEED YOUR SUPPORT?
please contact us at:
help@bstcloth.com and we will assist you shortly.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Processing time : 1-3 business days, Deliveries take on average 10-24 business days and in rare cases 30 business days.
I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. WHAT SHOULD I DO?
We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.
DO YOU OFFER FREE RETURNS?
Yes, we offer free returns on all eligible items. To ensure a smooth return process, please make sure to review and follow the guidelines outlined in our
I RECEIVED AN INCORRECT OR DAMAGED ITEM--WHAT SHOULD I DO?
Oh no! We are so sorry to hear about that, but happy to help. Please contact us so that we may send you a new item or offer credit for your purchase.
WHERE DO I SEND RETURNS?
Please refer to our Returns page for full details and information on returns.
HOW CAN I PLACE AN ORDER?
To place an order, simply browse our website, select the items you'd like to purchase, and add them to your shopping cart. Follow the checkout process to provide your shipping details and payment information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard) and other secure payment gateway
CAN I MODIFY OR CANCEL MY ORDER AFTER IT'S PLACED?
Yes! up to 3 days from the day you ordered. contact us at help@bstcloth.com. Please double-check your order before completing the purchase.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do offer FREE international shipping. delivery times may vary depending on your location.
ARE THE PRODUCT COLORS ACCURATE ON THE WEBSITE?
While we make every effort to display product colors accurately, variations may occur due to monitor settings. Please refer to our product descriptions and images for the most accurate representation.
WHAT IF THE ITEM I WANT IS OUT OF STOCK?
If an item is out of stock, you can sign up for notifications to be informed when it's back in stock. Alternatively, you may explore similar products that are currently available.
HOW DO I USE DISCOUNT CODES OR PROMOTIONS?
During the checkout process, you'll find a field to enter your discount code. Once applied, the discount will be reflected in your order total.
Shipping and Customs
Q: Will I need to pay customs duties on my package?
A: In most cases, our packages are not subject to customs duties. However, please be aware that customs policies vary by country. Some packages may incur additional charges such as customs duties, taxes, or other fees imposed by the local customs authorities in your country. Any additional charges are the responsibility of the customer. If you do incur customs duties, please contact us and we will work to address the issue.
FAQ - BSTCLOTH Graphic Tees
General Questions
Q: What materials are your graphic tees made from? A: Our graphic tees are made from high-quality, 100% cotton to ensure comfort and durability.
Q: What is DTG printing? A: DTG (Direct-to-Garment) printing is a method where digital designs are printed directly onto the fabric. This allows for vibrant colors and detailed designs without any texture on the print.
Q: Are your tees pre-shrunk? A: Yes, all our tees are pre-shrunk to minimize shrinkage after washing.
Q: How do your tees fit? A: Our tees offer a regular fit. For an oversized look, we recommend ordering one size up.
Printing and Design
Q: Will the print fade over time? A: With proper care, the DTG prints on our tees are designed to last. Follow the care instructions to maintain the vibrancy of the print.
Q: Can I customize a tee with my own design? A: Currently, we do not offer customization services. However, we are always expanding our collection, so stay tuned for new designs.
Care Instructions
Q: How should I wash and care for my graphic tee? A: To keep your tee looking its best:
- Wash inside out with cold water.
- Use mild detergent.
- Avoid bleach.
- Tumble dry on low or hang dry.
- Do not iron directly on the print.
Q: Can I machine dry my tee? A: Yes, but we recommend tumble drying on low to preserve the print and fabric quality.